{"id":1836,"date":"2019-03-08T08:59:22","date_gmt":"2019-03-08T13:59:22","guid":{"rendered":"https:\/\/www.customplushtoys.com\/?page_id=1836"},"modified":"2020-01-22T14:14:02","modified_gmt":"2020-01-22T19:14:02","slug":"what-to-expect","status":"publish","type":"page","link":"https:\/\/customplushtoys.com\/what-to-expect\/","title":{"rendered":"What To Expect"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22.3&#8243;][et_pb_row _builder_version=&#8221;3.25&#8243; column_structure=&#8221;1_5,3_5,1_5&#8243;][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_code _builder_version=&#8221;3.19.18&#8243;]<\/p>\n<style>.embed-container { position: relative; padding-bottom: 56.25%; height: 0; overflow: hidden; max-width: 100%; } .embed-container iframe, .embed-container object, .embed-container embed { position: absolute; top: 0; left: 0; width: 100%; height: 100%; }<\/style>\n<div class='embed-container'><iframe src='https:\/\/player.vimeo.com\/video\/322237157?automplay=1' frameborder='0' webkitAllowFullScreen mozallowfullscreen allowFullScreen><\/iframe><\/div>\n<p>[\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243;]<\/p>\n<h3><span style=\"color: #0c71c3;\"><strong>What To Expect<\/strong><\/span><\/h3>\n<div><\/div>\n<div><span style=\"color: #0c71c3;\"><strong>A &#8221; No Sales Pitch &#8221; Step by Step<\/strong><\/span><\/div>\n<div><\/div>\n<div style=\"text-align: justify;\">This guide is to help you prepare for how this all \u2018works\u2019 with my company.\u00a0 My goal with this page is to make sure you know what you&#8217;re getting into, show you how the industry works, and how best I can help you.<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">If anything seems \u2018shocking\u2019 here, just ask me about it.\u00a0 You\u2019ll find the exact same limitation (but not necessarily the same exceptional service) from my competition, they just won\u2019t tell you ahead of time.\u00a0 I can\u2019t possibly include everything here but I\u2019ve outlined the basics and the biggest \u2018surprises\u2019 past clients have had.<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">Please know,<strong> I do all of the work<\/strong>.\u00a0 I simply need your approval at every step to make sure I\u2019m on the right track.<\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\"><\/div>\n<div style=\"text-align: justify;\">Also, if you\u2019re shopping around, ask my competition if they do some of the steps below that you feel are important, and see what they say.\u00a0 Feedback tells me that my system is thorough and hasn&#8217;t be imitated (although some have tried).<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_divider _builder_version=&#8221;3.23.4&#8243; height=&#8221;0px&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243; custom_margin=&#8221;||-2px&#8221; custom_padding=&#8221;||0px&#8221; column_structure=&#8221;3_4,1_4&#8243;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243;]<\/p>\n<p><span style=\"color: #0c71c3;\"><strong>1 &#8211; You Get A Ballpark Quote<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\">Your ballpark quote is not an exact quote based on your exact idea, no. For 90% of my customers, the ballpark quote is within 0% \u2013 10% of their actual price. Nobody involved in the toy industry can give an exact quote without making a sample. Giving more information will not get you a more accurate quote.<\/p>\n<p style=\"text-align: justify;\">Here are some examples of when &amp; why your final price could change:<\/p>\n<ul>\n<li style=\"text-align: justify;\">you got a quote for a Medium Bulk Toy (example: a 7\u2033 x 4\u2033 x 3\u2033 toy) and you change it to a Bulky toy (example: 7\u2033 x 6\u2033 x 6\u2033)<\/li>\n<li style=\"text-align: justify;\">you got a quote for a 7\u2033 but your design has a lot of detail that can only be made at a 12\u2033<\/li>\n<\/ul>\n<p><span><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.customplushtoys.com\/wp-content\/uploads\/2019\/03\/what_to_expect__1.jpg&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;3.23&#8243; max_width=&#8221;81%&#8221; custom_margin=&#8221;-3px||-2px&#8221; custom_padding=&#8221;0px||0px&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243;]<\/p>\n<p style=\"text-align: justify;\">Again, when I make your prototype I can give you the exact price.<\/p>\n<p style=\"text-align: justify;\">My ballpark quotes are less accurate for incredibly simple toys (like a ball) or very, very big toys (24\u2033 x 16\u2033 x 15\u2033). The reason my ballpark quote is less accurate at those sizes is because I do fewer projects that are very simple, or very large. I\u2019ve done plenty over the past decades, but not enough to have a solid database to compare prices with.<\/p>\n<p style=\"text-align: justify;\">For toys that fall in the 5\u2033 to 14\u2033 range my ballpark quote is normally very accurate, especially at quantities under 5,000 pieces. If you want an exact price before making a sample, nobody in the toy industry can really do that. They may say they can but will try to cut corners later if they under-quoted.<\/p>\n<p style=\"text-align: justify;\">If you need to meet a total budget or come within a set price I can design the toy to meet your desired price (within reason). Some details will need to be left out, and the size and bulk will have to be kept a little smaller.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_divider _builder_version=&#8221;3.23.4&#8243; height=&#8221;0px&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243; column_structure=&#8221;1_4,3_4&#8243;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.customplushtoys.com\/wp-content\/uploads\/2019\/03\/what_to_expect_2.jpg&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;3.23&#8243;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243;]<\/p>\n<p><span style=\"color: #0c71c3;\"><strong>2 &#8211; You Place A Prototype Deposit<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\">I call your investment in your idea a deposit because the $500 deposit is 100% credited towards production.\u00a0 When I make a prototype I will deliver the services I have listed here.\u00a0 Service Levels are based on the level you choose when you sign up.<\/p>\n<p style=\"text-align: justify;\">A project manager will be assigned to your project.\u00a0 They will contact you within 1 to 2 business days after you sign up for a Service Level and will update you every 7 days at a minimum (I get great feedback because of this because you\u2019ll always know what is happening with your project).\u00a0 Often you\u2019ll have multiple emails or phone calls in a day or two when working out some details.\u00a0 At times you\u2019ll be waiting for a stage to be completed, so an update may simply be to remind you that we\u2019re waiting too but working on it.\u00a0 Your Project Manager is your best resource to make the project successful (be nice to your Project Manager, they get stuff done for you).<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243; column_structure=&#8221;3_4,1_4&#8243;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243;]<\/p>\n<p style=\"text-align: justify;\">The Service Levels are based on decades of experience in working on projects.\u00a0 They include enough steps to get your prototype done based on the specifications we agree on.\u00a0 Those services do not include changing your idea a lot halfway through.\u00a0 They do not include trying 4 different color options.\u00a0 They do not include adding new ideas halfway through (new ideas meaning \u2013 let\u2019s add a whole outfit).\u00a0 I\u2019m happy to include any new ideas but there will be additional fees.\u00a0 The same Service Levels fees show the additional fees attached to each step.\u00a0 The reason that I include specific services in those packages, and no more, is to keep your cost down.\u00a0 I have some corporate clients who simply want what they want, so I bill based on additional services.\u00a0 Their prototype can cost $3,000 \u2013 $5,000 because of the amount of back and forth and the additional services that they use.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.customplushtoys.com\/wp-content\/uploads\/2019\/03\/what_to_expect_3.jpg&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;3.23&#8243; max_width=&#8221;69%&#8221; custom_margin=&#8221;-3px||-3px&#8221; custom_padding=&#8221;0px||0px&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243;]<\/p>\n<p style=\"text-align: justify;\">Having a set Service Level with specific deliverables is also fair to you so that you know what you\u2019ll be getting and what is included in your deposit.\u00a0 If you want additional services, there will be additional fees.\u00a0 90% of the time you will sail through the prototype stage with $0 in additional fees and get the toy you had in mind.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; custom_margin=&#8221;2px||2px&#8221; custom_padding=&#8221;5px|16px|6px|16px&#8221; box_shadow_style=&#8221;preset6&#8243; box_shadow_spread=&#8221;2px&#8221; box_shadow_color=&#8221;#0c71c3&#8243; box_shadow_position=&#8221;outer&#8221;]<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #0c71c3;\"><strong>Important &#8211;<\/strong> <span style=\"color: rgba(0, 0, 0, 0.68);\">The prototype will not be a \u2018perfect\u2019 toy.\u00a0 It will not have a sew-in label.\u00a0 It will not have a hangtag.\u00a0 It will not be safety tested, so don\u2019t give it to a child (safety testing is done in the production of 900 pieces or more).\u00a0 When you receive your prototype you may have additional changes you want to be made to the toy, and that is not uncommon.\u00a0 The changes will be shown in a photo-edit which is included in your Service Level.\u00a0 The photo edit will show (to the best of our professional graphic artist\u2019s ability) the changes you want.\u00a0 When you place a production order, I\u2019ll make a new sample showing you the changes and send it to you. There is no charge for that new sample in production.<\/span><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243; column_structure=&#8221;1_5,3_5,1_5&#8243;][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243;]<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #339966;\"><strong>What I will do;<\/strong><\/span><br \/><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.customplushtoys.com\/wp-content\/uploads\/2019\/03\/what_to_expect_tick1.gif\" width=\"25\" height=\"20\" alt=\"\" class=\"wp-image-1846 alignnone size-full\" \/>Have a trained Project Manager (and myself ) update you once a week at a minimum<br \/><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.customplushtoys.com\/wp-content\/uploads\/2019\/03\/what_to_expect_tick1.gif\" width=\"25\" height=\"20\" alt=\"\" class=\"wp-image-1846 alignnone size-full\" \/>I&#8217;ll meet with your Project Manager daily to see where I can help you with my expertise<br \/><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.customplushtoys.com\/wp-content\/uploads\/2019\/03\/what_to_expect_tick1.gif\" width=\"25\" height=\"20\" alt=\"\" class=\"wp-image-1846 alignnone size-full\" \/>Use the professional resources that I&#8217;ve cultivated over the past decades to bring your project to a successful outcome<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #993300;\"><strong>What I will not do<\/strong> <\/span>(this helps you &#8211; really);<br \/><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.customplushtoys.com\/wp-content\/uploads\/2019\/03\/what_to_expect_cross1.gif\" width=\"25\" height=\"20\" alt=\"\" class=\"wp-image-1847 alignnone size-full\" \/>Keep going until you&#8217;re happy (your affordable Service Level has a limited number of changes which are enough for 98% of my clients &#8211; some clients will never be &#8216;done&#8217;)<br \/><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.customplushtoys.com\/wp-content\/uploads\/2019\/03\/what_to_expect_cross1.gif\" width=\"25\" height=\"20\" alt=\"\" class=\"wp-image-1847 alignnone size-full\" \/>Make the toy perfect.\u00a0 The prototype will most likely have a design feature you want to change.\u00a0 The reason I make a prototype is to establish an exact price and to show a close representation\u00a0 of the final product.\u00a0 The &#8216;perfect&#8217; sample will be made in production after a production order is placed.\u00a0 I&#8217;ll get your 100% approval at that time.<br \/><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.customplushtoys.com\/wp-content\/uploads\/2019\/03\/what_to_expect_cross1.gif\" width=\"25\" height=\"20\" alt=\"\" class=\"wp-image-1847 alignnone size-full\" \/>Change our system so that it is more like how you think it should work. My system is based on how the plush toy industry works today and has been fine-tuned over the past decades.\u00a0 Whenever I have adjusted my system to do it the way a client wants, it has always ended poorly and at greater expense. The system is set up to allow you to tap into thousands of dollars worth of resources for a very small fee.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_divider _builder_version=&#8221;3.23.4&#8243; height=&#8221;0px&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243; column_structure=&#8221;1_3,2_3&#8243;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.customplushtoys.com\/wp-content\/uploads\/2019\/03\/what_to_expect_4.jpg&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;3.23&#8243; max_width=&#8221;61%&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243;]<\/p>\n<p><span style=\"color: #0c71c3;\"><strong>3 &#8211; I&#8217;ll Quote An Exact Price<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\">When your prototype is completed, or nearly complete, I can provide exact pricing at various quantities.\u00a0 If you need a lower price, the only way to do that is to significantly lower the size (a 12\u2033 reduced down to a 7\u2033 for example) or increase the quantity (1,200 pieces up to 6,000 pieces).<\/p>\n<p style=\"text-align: justify;\">Adding a little detail or removing a little detail will not change your price significantly.\u00a0 The Service Level deposit does not include going back and making a new sample at a different size to see if it will change the price significantly.\u00a0 That would require an additional $500 fee which is not credited towards production.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_divider _builder_version=&#8221;3.23.4&#8243; height=&#8221;0px&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243;]<\/p>\n<div dir=\"ltr\"><span style=\"color: #0c71c3;\"><strong><span color=\"#2a2a2a\">4- You&#8217;ll Place A Production Order<\/span><\/strong><\/span><\/div>\n<div dir=\"ltr\"><span style=\"color: #0c71c3;\"><strong><span color=\"#2a2a2a\"><\/span><\/strong><\/span><\/div>\n<div dir=\"ltr\"><span style=\"color: #0c71c3;\"><strong><span color=\"#2a2a2a\"><\/span><\/strong><\/span><\/div>\n<div dir=\"ltr\"><span style=\"color: #0c71c3;\"><strong><span color=\"#2a2a2a\"><\/span><\/strong><\/span><\/div>\n<div dir=\"ltr\"><span style=\"color: #0c71c3;\"><strong><span color=\"#2a2a2a\"><\/span><\/strong><\/span><\/div>\n<div dir=\"ltr\"><span style=\"color: #0c71c3;\"><strong><span color=\"#2a2a2a\"><\/span><\/strong><\/span><\/div>\n<div dir=\"ltr\"><span style=\"color: #0c71c3;\"><strong><span color=\"#2a2a2a\"><\/span><\/strong><\/span><\/div>\n<div dir=\"ltr\"><span style=\"color: #0c71c3;\"><strong><span color=\"#2a2a2a\"><\/span><\/strong><\/span><\/div>\n<div dir=\"ltr\"><span style=\"color: #0c71c3;\"><strong><span color=\"#2a2a2a\"><\/span><\/strong><\/span><\/div>\n<div dir=\"ltr\"><span 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color=\"#2a2a2a\" style=\"color: #2a2a2a;\"><span style=\"font-size: 14px;\"><\/span><\/span><\/div>\n<div dir=\"ltr\"><span color=\"#2a2a2a\" style=\"color: #2a2a2a;\"><span style=\"font-size: 14px;\"><\/span><\/span><\/div>\n<div dir=\"ltr\"><span color=\"#2a2a2a\" style=\"color: #2a2a2a;\"><span style=\"font-size: 14px;\"><\/span><\/span><\/div>\n<div dir=\"ltr\"><span color=\"#2a2a2a\" style=\"color: #2a2a2a;\"><span style=\"font-size: 14px;\"><\/span><\/span><\/div>\n<div dir=\"ltr\"><span color=\"#2a2a2a\" style=\"color: #2a2a2a;\"><span style=\"font-size: 14px;\"><\/span><\/span><\/div>\n<div dir=\"ltr\"><span color=\"#2a2a2a\" style=\"color: #2a2a2a;\"><span style=\"font-size: 14px;\"><\/span><\/span><\/div>\n<div dir=\"ltr\"><span color=\"#2a2a2a\" style=\"color: #2a2a2a;\"><span style=\"font-size: 14px;\"><\/span><\/span><\/div>\n<div dir=\"ltr\"><span color=\"#2a2a2a\" style=\"color: #2a2a2a;\"><span style=\"font-size: 14px;\"><\/span><\/span><\/div>\n<div dir=\"ltr\"><span color=\"#2a2a2a\" style=\"color: #2a2a2a;\"><span style=\"font-size: 14px;\"><\/span><\/span><\/div>\n<div dir=\"ltr\">\n<p style=\"text-align: justify;\"><span color=\"#2a2a2a\" style=\"color: #2a2a2a;\"><span style=\"font-size: 14px;\"><span style=\"color: rgba(42, 42, 42, 0.81);\"><\/span><\/span><\/span><\/p>\n<p style=\"text-align: justify;\"><span color=\"#2a2a2a\" style=\"color: #2a2a2a;\"><span style=\"font-size: 14px;\"><span style=\"color: rgba(42, 42, 42, 0.81);\">When you\u2019re happy with the pricing and have decided on a quantity, you\u2019ll let me know how many you want to order and I\u2019ll write up a Letter of Agreement (LOA).\u00a0 It\u2019s basically a sales contract that says you\u2019ll buy X quantity toy at the price of $X.\u00a0 It\u2019s in plain English and outlines further what you can expect in the next few steps.\u00a0 The LOA will show the deposit you need to pay to start production.\u00a0 It is 50% of the total.\u00a0 Your final payment is due when I ship your toys out to you.\u00a0 I take the prototype deposit ($500) off of that final invoice (that you paid to get a prototype).<\/span><\/span><\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: rgba(42, 42, 42, 0.81);\">Again your Project Manager will update you weekly, even when we\u2019re just waiting for the shipment to arrive.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: rgba(42, 42, 42, 0.81);\">Any changes you want to your toy will be shown in a production sample.\u00a0 I won\u2019t start production until I get your 100% approval.\u00a0 This may be the first time you get to see the actual materials being used for your toy.\u00a0 Please know that for most production runs under 10,000 pieces, I have to source materials from existing materials sold in markets.\u00a0 This is normal for the plush toy industry.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: rgba(42, 42, 42, 0.81);\">At higher quantities, I can custom make the materials just for you.\u00a0 Ask me about materials, if that is a concern because it can be a lengthy topic, but 90% of my clients are thrilled with the first materials I get for their toy.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: rgba(42, 42, 42, 0.81);\">It\u2019s helpful when making changes to be very specific.\u00a0 A change like \u201dmake it cuter\u201d is not helpful since that is a matter of opinion.\u00a0 Try to define how it can be made cuter.\u00a0 Should the eyes be increased in size by 20%?\u00a0 Should the ears be lowered by a 1\/2\u2033?<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"color: rgba(42, 42, 42, 0.81);\">Please be aware that on your plush toy, everything is connected.\u00a0 So making a change to one part may alter the look of other parts, sometimes to the point where you want to undo a change.\u00a0 Changes can add weeks to your timeline, so you want to be certain it\u2019s a change that you require.\u00a0 We can work together to get the best outcome. <\/span><span><br \/><\/span><\/p>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243; column_structure=&#8221;3_4,1_4&#8243;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243;]<\/p>\n<p style=\"text-align: justify;\">There may be weeks in a row that \u2018nothing is happening\u2019 or so it seems.\u00a0 Behind the scenes I am getting your materials ordered and shipped in, sew-in labels printed up, hangtags printed, plastic bags printed, and safety testing done.\u00a0 I get your approval on all artwork proofs for each piece of your toy.\u00a0 Before I start sewing all your toys together I make one and send it to you.\u00a0 I\u2019ll be looking for your 100% approval.\u00a0 If it\u2019s not approved, I document your changes, do photo edits, get your approval, make a new sample and send it to you.\u00a0 I cannot start production without 100% approval. Some clients will say, \u201dOkay, start production, but just change this one thing.\u201d\u00a0 I cannot do that because even small changes can alter the look of other parts of the toy, or result in an undesirable change.\u00a0 This is to ensure that the toys showing up, are what you ordered (I get a lot of calls from people who ordered somewhere else and want me to fix their toys because they showed up wrong \u2013 which is just too expensive to do).<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.customplushtoys.com\/wp-content\/uploads\/2019\/03\/what_to_expect_5.jpg&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;3.23&#8243; max_width=&#8221;79%&#8221; custom_margin=&#8221;-3px||-3px&#8221; custom_padding=&#8221;0px||0px&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_divider _builder_version=&#8221;3.23.4&#8243; height=&#8221;0px&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243;]<\/p>\n<p><span style=\"color: #0c71c3;\"><strong>5- You&#8217;ll Accept Delivery Of Your Order<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\">When your toys arrive, please be sure to count all the boxes before signing the delivery waybill.\u00a0 Signing the delivery paperwork means you\u2019ve received the correct quantity in good shape.\u00a0 It would be too expensive to use UPS or some other courier, so I use a common carrier.\u00a0 Typically common carriers do not deliver to a residential address.\u00a0 They normally deliver to a business that is open Mon. to Fri. from 9 am to 5 pm.\u00a0 They are not very good at delivering to a residence where you have to take the day off work and need the delivery that day, or you\u2019ve wasted the day off work.\u00a0 I do make arrangements to deliver to residential addresses, because I have to do that a lot, but it\u2019s not a perfect system.\u00a0 The only solution is to ship to another location or have someone responsible available at your residence.\u00a0 I have videos for clients explaining more about this, so ask your Project Manager about those when you get started.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243; column_structure=&#8221;1_3,2_3&#8243;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.customplushtoys.com\/wp-content\/uploads\/2019\/03\/what_to_expect_6.jpg&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;3.23&#8243;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243;]<\/p>\n<p style=\"text-align: justify;\">As you sell your toys you may find a defective one.\u00a0 This is normal.\u00a0 Right in your Letter of Agreement (your sales contract) before you order, I state that there may be up to 1% to 3% defect rate which is normal for the toy industry.\u00a0 I\u2019m normally well below 1%.\u00a0 The reason for there being defects is that the toys are coming directly from the factory floor to you.\u00a0 If you go to a retail store, those products have passed through a wholesaler, distributor and retailers hands, with defects being pulled at each stage.\u00a0 I\u2019m sure you\u2019ve seen the outlet stores for Nike, Reebok, and other big brands.\u00a0 Those outlet stores are there to sell defective products, as well as the products that didn\u2019t sell well.<\/p>\n<p style=\"text-align: justify;\">It is rare, but if there is a more serious problem with your order, don\u2019t panic.\u00a0 There is no 30-day window in which you have to go through all of the toys.\u00a0 Simply set aside any defective product, send us some photos and keep us updated on quantities.\u00a0 I\u2019ll work with you to replace, credit or repair those toys over the 3% allowed defect rate.\u00a0 Thankfully that rarely happens.\u00a0 I want you to be happy with your toys, and we can work together to figure out what that means.<\/p>\n<p style=\"text-align: justify;\">\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Main Footer&#8221; _builder_version=&#8221;3.23.3&#8243; background_color=&#8221;rgba(12,113,195,0.88)&#8221; background_image=&#8221;https:\/\/www.customplushtoys.com\/wp-content\/uploads\/2019\/06\/a_retail_footer_optimized.jpg&#8221; background_blend=&#8221;multiply&#8221; custom_padding=&#8221;3.2%||5%||false|false&#8221; global_module=&#8221;2569&#8243; saved_tabs=&#8221;all&#8221;][et_pb_row _builder_version=&#8221;3.25&#8243; background_color=&#8221;#003572&#8243; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;-3px||-2px&#8221; custom_padding=&#8221;6px|0px|5px|0px|false|false&#8221; use_custom_width=&#8221;on&#8221; width_unit=&#8221;off&#8221; custom_width_percent=&#8221;100%&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;0px||0px|&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;|600|||||||&#8221; text_text_color=&#8221;#a8a8a8&#8243; text_font_size=&#8221;16px&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;-6px||-10px&#8221; custom_padding=&#8221;0px||0px&#8221;]<\/p>\n<p><span style=\"color: #808080;\">Trusted by thousands of companies, including;<\/span><\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/www.customplushtoys.com\/wp-content\/uploads\/2019\/06\/past_clients2_optimized.png&#8221; align=&#8221;center&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;3.23.3&#8243; custom_margin=&#8221;12px||10px&#8221; custom_padding=&#8221;0px||0px&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; module_class=&#8221; et_pb_row_fullwidth&#8221; _builder_version=&#8221;3.25&#8243; width=&#8221;100%&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; max_width_tablet=&#8221;100%&#8221; max_width_phone=&#8221;&#8221; max_width_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;28px|0px|13px|0px|false|false&#8221; make_fullwidth=&#8221;on&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.customplushtoys.com\/wp-content\/uploads\/2019\/06\/custom_plush_Toys_Logo9.png&#8221; url=&#8221;https:\/\/www.customplushtoys.com\/&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;3.23.3&#8243; max_width=&#8221;67%&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;||||||||&#8221; link_font=&#8221;||||||||&#8221; link_text_color=&#8221;#ffffff&#8221; link_font_size=&#8221;16px&#8221; header_font=&#8221;||||||||&#8221;]<\/p>\n<h3><span style=\"color: #ffffff;\"><strong>Important Inventor Links<\/strong><\/span><\/h3>\n<p><a href=\"\/warning-inventor-help\/\"><span style=\"color: #ffffff;\">Warning &#8211; Inventor Help Companies<\/span><\/a><\/p>\n<p><a href=\"\/non-disclosure-agreement\/\"><span style=\"color: #ffffff;\">Non-Disclosure Agreement<\/span><\/a><\/p>\n<p><a href=\"\/fulfillment\/\"><span style=\"color: #ffffff;\">Fulfillment &#8211; Ship On Demand<\/span><\/a><\/p>\n<p><span style=\"color: #ffffff;\">Children&#8217;s Books and Packaging<\/span><\/p>\n<p><a href=\"\/guarantee\/\"><span style=\"color: #ffffff;\">Guarantee<\/span><\/a><\/p>\n<p><span style=\"color: #999999;\"><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;||||||||&#8221; link_font=&#8221;||||||||&#8221; link_text_color=&#8221;#ffffff&#8221; link_font_size=&#8221;16px&#8221; header_font=&#8221;||||||||&#8221;]<\/p>\n<h3><span style=\"color: #ffffff;\"><strong>Important Corporate Links<\/strong><\/span><\/h3>\n<p><a href=\"https:\/\/www.customplushtoys.com\/chameleon\/\"><span style=\"color: #ffffff;\">Case Study &#8211; Unique Sales Tool<\/span><\/a><\/p>\n<p><a href=\"https:\/\/www.customplushtoys.com\/case-study-2\/\"><span style=\"color: #ffffff;\">Case Study &#8211; Corporate Rebrand<\/span><\/a><\/p>\n<p><a href=\"https:\/\/www.customplushtoys.com\/delmonte\/\"><span style=\"color: #ffffff;\">Case Study &#8211; National In Store Promotion<\/span><\/a><\/p>\n<p><span style=\"color: #ffffff;\"><a href=\"https:\/\/www.customplushtoys.com\/case-study-4\/\">Case Study &#8211; Trade Show &#8216;WOW&#8217;<\/a><\/span><\/p>\n<p><span style=\"color: #999999;\"><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#ffffff&#8221; link_font=&#8221;||||||||&#8221; link_text_color=&#8221;#ffffff&#8221; header_font=&#8221;||||||||&#8221;]<\/p>\n<h3><strong><span style=\"color: #ffffff;\">Support<\/span><\/strong><\/h3>\n<p><a href=\"\/contact-us\/\"><span style=\"color: #ffffff;\">Contact Us<\/span><\/a><\/p>\n<p><a href=\"\/free-inventor-guide\/\"><span style=\"color: #ffffff;\">Free Inventor Pricing Guide<\/span><\/a><\/p>\n<p><a href=\"\/free-corporate-guide\/\"><span style=\"color: #ffffff;\">Free Corporate Giveaway Guide<\/span><\/a><\/p>\n<p><a href=\"\/privacy-terms\/\"><span style=\"color: #ffffff;\">Terms and Privacy Policy<\/span><\/a><\/p>\n<p><a href=\"https:\/\/www.bbb.org\/us\/ny\/new-york\/profile\/wholesale-toys\/binkley-toys-inc-0121-122494\"><span style=\"color: #ffffff;\">BBB Rating USA<\/span><\/a><\/p>\n<p><a href=\"https:\/\/www.bbb.org\/ca\/on\/stoney-creek\/profile\/wholesale-toys\/binkley-toys-inc-0107-1241626\"><span style=\"color: #ffffff;\">BBB Rating Canada<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; module_class=&#8221; et_pb_row_fullwidth&#8221; _builder_version=&#8221;3.25&#8243; width=&#8221;100%&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width=&#8221;100%&#8221; max_width_tablet=&#8221;100%&#8221; max_width_phone=&#8221;&#8221; max_width_last_edited=&#8221;on|desktop&#8221; make_fullwidth=&#8221;on&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;||||||||&#8221; text_text_color=&#8221;#ffffff&#8221;]<\/p>\n<p>Copyright \u00a9 2019 Binkley Toys Inc.\u00a0All rights reserved.<br \/>Updated for you April 23, 2024<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_social_media_follow _builder_version=&#8221;3.21.1&#8243; 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